Cancellation & Termination Policy

I. Termination by the Client

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1.1 Written Notice: Cancellation requests must be sent to info@grafez.com. Verbal cancellations are not legally recognized. 1.2 Early Termination Fee: If a project is cancelled after the deposit is paid, the Client is liable for all hours worked up to the date of notice, plus a 25% Early Termination Fee to cover lost production capacity.

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II. Project Stalling (The "Ghosting" Policy)

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2.1 Idle Status: If a project remains idle for more than 10 consecutive business days due to a lack of Client feedback or missing assets, the project is marked as "Inactive." 2.2 Re-activation Requirements: To resume an Inactive project, the Client must:

• Pay a Re-activation Fee of 20% of the total project value.

• Re-enter the production queue based on the Agency’s current availability. 2.3 Abandonment: If a project is Inactive for more than 30 calendar days, Grafez reserves the right to terminate the project entirely. All payments made will be forfeited as liquidated damages.

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III. Termination by the Agency

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3.1 Grafez reserves the right to terminate any project immediately for non-payment, professional misconduct, or if the project becomes technically unfeasible due to unforeseen external changes.

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For concerns or clarification, you can always reach out to our team at info@grafez.com We value every collaboration and strive to exceed your expectations with our work.​